We are a registered NDIS Provider for our support services. We are here to help you navigate through the new NDIS. We want to make the transition as easy and uncomplicated as possible for you!



The National Disability Insurance Scheme (NDIS) is a new way of providing community linking and individualised support for people with permanent and significant disability, and in certain circumstances, people with severe and persistent mental illness.


The NDIS is being rolled out in stages because it’s a big change to the current system. To participate, you need to meet both the age and residence requirements. You also need to meet the disability or early intervention requirements.


You can use the NDIS Access Checklist on the website to see if you may be able to access support from the Scheme. If you think you may be able to access supports under the NDIS, then you will need to complete the Access Request Form.


If you need help understanding the information in this fact sheet, or need more information, please:

  • Visit ndis.gov.au

  • Email enquiries@ndis.gov.au

  • Call 1800 800 110. TTY users phone 1800 555 677 then ask for 1800 800 110 or

  • Call us  on (02) 6564 7677 or pop into the office. We are more than happy to help you work through the new system in any way we can. We know it can be confusing!


A provider is the term used to describe an individual or organisation that delivers a support or a product to a participant of the National Disability Insurance Scheme (NDIS). Nambucca Valley Phoenix and LiveBetter is a registered NDIS provider. Our approved registration groups include:

  • Development - Life Skills
  • Participate Community
  • Group/Centre Activities
  • Assist - Travel/Transport
  • Household Tasks
  • Plan Management
  • Click here for a full list!

Each participant in the scheme will have an individualised plan which sets out their goals and aspirations, the disability supports (services and products) that will be funded by the NDIS, and other supports the person requires. Providers are engaged by participants to deliver supports in accordance with the participant’s plan.

Most of your NDIS supports will be delivered by providers. Providers are people or businesses of your choice.

You will normally need to make a written agreement with your provider(s). This is called a Service Agreement.

Service Agreements should be simple and set out how and when your supports will be delivered.

The NDIA has created some tools to help you make a Service Agreement. These tools are:

  • An easy English Guide to Service Agreements, which includes a simple model Service Agreement. More info

By 2018, the NDIS will be completely established across all services, sites and programs in Australia.

Contact us today to find out how we can help you!